Last updated: September 20, 2024
1. Information We Collect
When you use MetricBase, we may collect the following types of information:
- Account information: name, email address, company name, and billing details when you create an account or subscribe to a plan.
- Usage data: information about how you interact with our platform, including pages visited, features used, and session duration.
- Technical data: IP address, browser type, operating system, and device information collected automatically when you access our services.
- Customer data: data you upload to or process through MetricBase. This data belongs to you — we process it solely to provide our services.
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our analytics platform
- Process transactions and send billing-related communications
- Send service updates, security alerts, and support messages
- Analyze usage patterns to improve product experience
- Comply with legal obligations and enforce our terms
We do not sell your personal information to third parties. We do not use your uploaded data for advertising or profiling purposes.
3. Data Storage and Security
Your data is encrypted at rest using AES-256 and in transit using TLS 1.3. We maintain SOC 2 Type II certification and conduct regular third-party security audits. Access to customer data is restricted to authorized personnel on a need-to-know basis.
We retain your account data for as long as your account is active. Customer data is retained according to your plan's data retention policy. Upon account deletion, all data is permanently removed within 30 days.
4. Data Sharing
We may share your information with:
- Service providers: trusted third parties who assist in operating our platform (hosting, payment processing, email delivery). These providers are contractually bound to protect your data.
- Legal requirements: when required by law, subpoena, or government request.
- Business transfers: in connection with a merger, acquisition, or sale of assets, with prior notice to affected users.
5. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate personal data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability — receive your data in a structured, machine-readable format
To exercise any of these rights, contact us at privacy@metricbase.site. We will respond within 30 days.
6. Cookies
We use essential cookies to maintain session state and remember your preferences. We do not use third-party tracking cookies or advertising cookies. You can configure your browser to reject cookies, though some features may not function properly.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our website. Continued use of MetricBase after changes constitutes acceptance of the updated policy.
8. Contact
If you have questions about this Privacy Policy or our data practices, contact us at privacy@metricbase.site.